Frequently Asked Questions

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Topics

Questions

Answers

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Payment

Can I pay with a credit / debit card?

Yes, we use Square to run credit card / debit card transactions.

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Shipping

How do I know if my order has shipped?

You will receive a shipping confirmation email from us letting you know your order has shipped.

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Where do I find tracking information?

Tracking information will be included as part of the shipping confirmation email.

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The tracking information shows the order shipped but I have not received it yet. What can I do?

If your tracking information has been updated and it shows movement but you have not received your order contact USPS for further information.

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My order was damaged and / or missing parts. What do I do next?

If the parts in your order have been damaged or there are parts missing please fill out the form at this link and our customer service department will get back to you. Here is a link for more information regarding our shipping policy.

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Returns

If I am not satisfied with my order can I return it?

Yes, If the you are not satisfied with your order return it with in 60 calendar days and we will refund your money. For more information here is a link to our return policy.

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Where do I ship return orders?

Troy's Gym Parts
8101 Sunset Court
Columbus, IN 47201

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